How does 25% off on monthly website maintenance plan works?
You will get 25% OFF on the cost of the selected website maintenance plan. Initially, you will be paying the full cost of the selected package and 25% money will be refunded back to your account within 24 hours. This offer is valid for the payment towards the first month and can be availed only once per user.
How does 10% off on annual website maintenance plan works?
With annual maintenance plans, we offer attractive 10% discount. The discount is immediately available to you when you sign up for the selected annual maintenance plan.
How long does it take to complete the changes?
It depends on the number of change requests we have received & how busy we are on the given day. However, usually, all changes are completed within 24 business hours. Upon receiving the change requests, we will confirm the turnaround time.
Do you have any contracts or cancellation fees?
No. As website maintenance service is a pay-as-you-go service, we do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, your billing will be stopped from next billing cycle.
What is covered by your website maintenance plans?
We cover all possible changes you will require help with. We have maintained a ready list for your reference in the maintenance plan’s description.
What is the minimum billing period for each maintenance plan?
The minimum billing period is 30 minutes and 30-minute increments thereafter. So you will not have to pay for an hour if a job takes only 30 minutes.
What CMS’s are covered?
We cover all major CMS system. Our plans include – WordPress, Joomla, Drupal, Dot Net Nuke (DNN), Magento, OpenCart, Prestashop, Concrete 5, Custom CMS (programmed in PHP or .Net). Contact us to confirm if CMS used in your website is covered or not.
How can I start with website maintenance service?
It’s very simple to start. Just choose your desired website maintenance package & complete the online payment. Your account will be set up and a representative will be in touch with you with the information on further steps.
Can I have multiple sites with a single plan?
No. A single website maintenance will be included in a single plan.
What type of payments do you accept?
We accept payments via PayPal only.
What if the changes/upgrade I require is not listed under your website maintenance service list?
If any of the services you require is not mentioned under Website maintenance service list, please contact us & we can discuss that how we can handle it for you.
Can I upgrade/downgrade my website maintenance plan anytime?
Yes. Website maintenance service is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. The change will be effective from next billing cycle. You can contact our support team to help with your plan changes.
What if I exhaust the number of hours in monthly/annual package I chose before the period it was for?
If the number of hours as per the website maintenance plan is exhausted before the period of your website maintenance plan, you can buy additional hours or renew/upgrade your maintenance package. We recommend for renewal or upgrading the website maintenance package as it will be more cost effective for you.
What if my website requires moderate programming changes as well?
We will be glad to make any changes as required for your website however it is not covered in the scope of maintenance plans. So we will submit customized quote based on the changes required & start upon approval. All changes will be handled as a separate project.
Will unused hours in a month be carried to the next month?
As the packages are on a monthly recurring basis, the number of unused hours will not be carried forward to the next month.
Is my data safe?
Absolutely. We take data safety very seriously. All our servers are hosted in world-class data centers with 24 surveillance & physical security. Also, all server password credentials are handled with utmost care and only authorized personnel have access to it.