How long does it take to complete website maintenance changes on my website?
It depends on the amount of change requests we have received. Upon receiving the change requests, we will confirm the turnaround time. Usually all changes are completed with 24 business hours.
What CMS are covered?
We cover all major CMS system. Our plans include – WordPress, Joomla, Drupal, Dot Net Nuke (DNN), Magento, Open cart, Concerte 5, Custom CMS (programmed in PHP or .Net).
What if the changes/upgrade I require is not listed under your website maintenance service list?
If any of the service you require is not mentioned under Website maintenance service list, please feel free to contact us.
How can I start with website maintenance service?
It’s very simple to start. Just choose your desired website maintenance package & complete the online payment. Your account will be setup and a representative will be in touch with information on further steps.
Is website maintenance billed in one hour blocks?
No, we bill in 30 minute increments, with a minimum of 30 minutes per job. So you will not have to pay for an hour if a job takes 30 minutes.
What type of payments do you accept?
We accept payments via PayPal & credit card.
Can I upgrade/downgrade my website maintenance plan any time?
Yes. Website maintenance service is a pay-as-you-go service and you can upgrade, downgrade or cancel at anytime. The change will be effective from next billing cycle. You can contact our support team to help with your plan changes.
Do you have any contracts or cancellation fees?
No. As website maintenance service is a pay-as-you-go service, we do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, your billing will be stopped from next billing cycle.
Is my data safe?
Absolutely! We take data safety very seriously. All our servers are hosted in world class data centers with 24 surveillance & physical security. Also all server password credentials are handled with utmost care and only authorized personnel have access to it.
What all is covered with your website maintenance plans?
We cover all possible changes you will require help with. We have maintained a ready list for your reference.
What if I exhaust the number of hours in monthly/annually package I chose before the period it was for?
You can use the number of website maintenance hours as per your requirement with in the offered period. However if the number of hours as per the website maintenance plan are exhausted before the period of your website maintenance plan, you can buy more number of hours or renew/upgrade any of the website maintenance package. We recommend for renewal or upgradation of website maintenance package as it will be more cost effective for you.
How 25% off on monthly website maintenance plan works?
You will get 25% OFF on the cost on selected website maintenance plan. Initially you will be paying the full cost of the selected package and 25% money will be refunded back to you within 24 hours. This offer is valid on the first month plan only and can be availed only one time.
How 10% off on annual website maintenance plan works?
With annual maintenance plans, we offer attractive 10% discount. The discount is immediately available to you when you sign up for selected annual maintenance plan.
What if my website requires moderate programming changes as well?
We will be glad to make any changes to your website as required. So we will submit customized quote based on the changes required & start upon approval. All changes will be handled as a separate project.
Will unused number of hours in a month be carried to next month?
As the packages are on monthly recurring basis, number of unused hours will not be carried forward to the next month.
Can I have multiple sites with single plan?
No, a single site maintenance will be included in single plan.